Frequently Asked Questions
Everything you need to know about your Alleyoop beauty routine.
How long will it take to receive my order?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout if you need your glow-up sooner.
Are Alleyoop products cruelty-free and vegan?
Yes! We are proud to be 100% cruelty-free. The majority of our products are also vegan; you can find a full list of ingredients on each product page to ensure they meet your lifestyle needs.
What is your return policy?
We want you to love your look. If you aren't completely satisfied, we offer a 30-day return window for all products, even if they have been lightly used.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking link. You can also log into your Alleyoop account to view your order history and real-time shipping status.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to bring Alleyoop to more countries soon, so stay tuned for updates!
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.